Pillow Concierge
White-Glove Personalized Sleep Solutions, Ergonomics and Ongoing Support
With our Pillow Concierge service, you receive more than just a pillow—you gain access to a fully personalized sleep experience. Our pillows are designed for easy self-customization, but we also offer expert ergonomic guidance and white-glove assistance for those seeking professional help with setup, personalized sleep tips, and ongoing adjustments.
If you're a new customer within your trial period and need help customizing your pillow, you can schedule a free session with our dedicated sleep consultant. This service is specifically for those who have already tried customizing their pillow themselves but need additional assistance to complete the setup.
As a small, customer-focused company with low margins, offering this extra resource is a significant commitment for us, designed to ensure your satisfaction and the best possible sleep experience. We kindly ask that you only schedule this session if you truly need it.
Our goal is to provide one-on-one online guidance to ensure your pillow is perfectly tailored to your body type and sleeping position. From adjusting firmness to fine-tuning height and core support, our sleep consultant is here to help you create the ideal sleep solution. Your satisfaction is our priority, and this service reflects our dedication to your comfort and happiness.
For those seeking more in-depth support, we offer additional services:
- Initial Pillow Setup & White-Glove Service – $25: Professional help to set up and fine-tune your pillow for your needs. We still recommend you watch the videos on the Use & Care page to help maximize your session.
- Ongoing Pillow Support for Changing Needs – $25: Guidance to adapt your pillow as your preferences or circumstances evolve.
- Sleep Coaching & Ergonomics Consultation – $50: Sleep and posture coaching for a more comprehensive experience.
- Custom – $100: Tailored solutions to your unique needs. Please contact Jamie Noble at support@noblepillow.com for approval and details.)
Once you’ve selected a service, you’ll receive a welcome email with scheduling options and additional details. If you don’t see the email, please check your Promotions or Spam folder. Still missing after 24 hours? Contact us at support@noblepillow.com, and we’ll be happy to assist you!
Initial Pillow Setup Consult
A 30 minute consultation for customers who want assistance before using their pillow for the first time. Perfect for those who prefer to have their pillow initially set up for optimal comfort from the start.
Consult Features:
- One-on-one personalized consultation via Zoom with a dedicated sleep expert—no chat bots involved.
- This white-glove consult offers step-by-step guidance through the initial setup process, tailored specifically to your body type and sleeping habits.
- Assistance in adjusting firmness, height, and core elements for optimal support.
Pillow Customization/Support Consult
Overview:
This consult is designed for customers who either need ongoing support to adjust their pillow over time or for those who had difficulties getting it just right from the start. Whether you’re looking to fine-tune your pillow or completely rework your setup, this consult offers expert guidance tailored to your evolving needs.
Consult Features:
A 30 minute, One-on-one personalized consultation via Zoom with a dedicated sleep expert.
Help for customers who were challenged with their initial setup, providing expert assistance in recalibrating the pillow for optimal comfort and support.
Tailored advice for adjusting pillow height, firmness, and core configuration as your sleep needs change over time.
Support for adapting to life changes, including injury, pregnancy, or shifts in sleep patterns.
Sleep Coaching/Ergonomics Services
Overview
Our Sleep Coaching and Ergonomics service is designed to guide you toward deeper, more restorative sleep by improving body alignment and optimizing your sleep environment. With personalized solutions tailored to your unique sleep habits, body type, and lifestyle, we aim to support lasting improvements in your sleep quality and overall well-being.
Whether you're dealing with sleep discomfort, posture-related challenges, or simply seeking to enhance your sleep experience, this service provides expert guidance to help you wake up feeling refreshed and more comfortable.
Personalized for your needs, we focus on practical strategies to support your journey toward better sleep and overall comfort.
Sessions are booked for 30 minutes. For added flexibility, you can book two consecutive sessions if more time is needed. Contact us for more details.
White-Glove Personalized Sleep Solutions and Ongoing Support
With our Pillow Concierge service, you receive more than just a pillow—you gain access to a completely personalized sleep experience. While our pillows are designed for easy self-customization, we also offer white-glove assistance for those seeking expert help with setup and adjustments.
As a small, customer-focused company, you’ll receive one-on-one online guidance from a dedicated sleep consultant. They will walk you through the setup process, ensuring your pillow is perfectly suited to your body type and sleeping position. From adjusting firmness to fine-tuning the height and core, your consultant will help you create the ideal sleep solution.
You also have the option to purchase ongoing virtual support as an added service, whether you’ve customized your pillow yourself or utilized our White-Glove setup. After your initial setup, we can continue to check in with you, ensuring everything is working as expected and making any necessary adjustments—all from the comfort of your home.