Pillow Concierge
White-Glove Personalized Sleep Solutions, Ergonomics and Ongoing Support
With our Pillow Concierge service, you receive more than just a pillow—you gain access to a fully personalized sleep experience. Our pillows are designed for easy self-customization, but we also offer expert ergonomic guidance and white-glove assistance for those seeking professional help with setup, personalized sleep tips, and ongoing adjustments.
If you're a new customer within your trial period and need help customizing your pillow, you can schedule a free session with our dedicated sleep consultant. As a small, customer-focused company, you’ll receive one-on-one online guidance to ensure your pillow is perfectly suited to your body type and sleeping position. From adjusting firmness to fine-tuning the height and core, your consultant will help you create the ideal sleep solution.
For those seeking more in-depth support, we offer additional services:
- Initial Pillow Setup & White-Glove Service – $25: Professional help to set up and fine-tune your pillow for your needs.
- Ongoing Pillow Support for Changing Needs – $25: Guidance to adapt your pillow as your preferences or circumstances evolve.
- Sleep Coaching & Ergonomics Consultation with Founder Jamie Noble – $100: Personalized sleep and posture coaching directly from our founder for a truly premium experience.
Whether you’ve customized your pillow yourself or utilized our White-Glove setup, we continue to check in after the initial setup to ensure everything is working as expected and to make any necessary adjustments—all from the comfort of your home.
After selecting a service, you’ll receive a welcome email with a scheduler and more information.
Initial Pillow Setup Consult
A premium consultation for customers who want expert assistance before using their pillow for the first time. Perfect for those who prefer to have their pillow initially set up for optimal comfort from the start.
Consult Features:
- One-on-one personalized consultation via Zoom with a dedicated sleep expert—no chat bots involved.
- This white-glove consult offers step-by-step guidance through the initial setup process, tailored specifically to your body type and sleeping habits.
- Assistance in adjusting firmness, height, and core elements for optimal support.
- A comprehensive walkthrough on how to maintain and further adjust the pillow over time.
Pillow Customization/Support Consult
Overview:
This consult is designed for customers who either need ongoing support to adjust their pillow over time or for those who had difficulties getting it just right from the start. Whether you’re looking to fine-tune your pillow or completely rework your setup, this consult offers expert guidance tailored to your evolving needs.
Consult Features:
One-on-one personalized consultation via Zoom with a dedicated sleep expert.
Help for customers who were challenged with their initial setup, providing expert assistance in recalibrating the pillow for optimal comfort and support.
Tailored advice for adjusting pillow height, firmness, and core configuration as your sleep needs change over time.
Support for adapting to life changes, including injury, pregnancy, or shifts in sleep patterns.
Sleep Coaching/Ergonomics Services
Overview:
Our comprehensive Sleep Coaching and Ergonomics service is designed to help you achieve deeper, more restorative sleep by aligning your body and sleep environment for maximum comfort and support. We focus on personalized solutions tailored to your unique sleep habits, body type, and lifestyle needs, ensuring long-term improvement in your sleep quality and overall well-being.
What’s Included:
- Customized Sleep Assessment: We start with an in-depth evaluation of your current sleep patterns, posture, and environment to identify areas for improvement.
- Personalized Ergonomic Adjustments: From the right pillow height to optimal sleep positions, we provide expert guidance on how to adjust your bed and body alignment for better sleep.
- Pillow and Mattress Support Optimization: Receive recommendations and support in selecting or customizing pillows, mattresses, and sleep accessories to promote spinal alignment and alleviate discomfort.
- Sleep Routine Coaching: We offer actionable strategies to enhance your nightly routine, including relaxation techniques, environment optimization, and daily habits to encourage restful sleep.
- Ongoing Support: Sleep is not a one-size-fits-all solution. We provide ongoing virtual consultations to ensure your sleep environment evolves with your needs over time.
Whether you’re dealing with chronic sleep discomfort, posture-related pain, or just looking to improve the quality of your sleep, our Sleep Coaching and Ergonomics service offers expert guidance to help you wake up refreshed and pain-free.
White-Glove Personalized Sleep Solutions and Ongoing Support
With our Pillow Concierge service, you receive more than just a pillow—you gain access to a completely personalized sleep experience. While our pillows are designed for easy self-customization, we also offer white-glove assistance for those seeking expert help with setup and adjustments.
As a small, customer-focused company, you’ll receive one-on-one online guidance from a dedicated sleep consultant. They will walk you through the setup process, ensuring your pillow is perfectly suited to your body type and sleeping position. From adjusting firmness to fine-tuning the height and core, your consultant will help you create the ideal sleep solution.
You also have the option to purchase ongoing virtual support as an added service, whether you’ve customized your pillow yourself or utilized our White-Glove setup. After your initial setup, we can continue to check in with you, ensuring everything is working as expected and making any necessary adjustments—all from the comfort of your home.