Política de reembolso
Exchange & Return Policy
At Noble Pillow, your satisfaction is our top priority. We want to ensure you find the perfect pillow solution for your needs. Here's how we make it easy for you:
60-Day Trial Period (extended for November & December) and 5-Year Warranty:
Enjoy a 60-day trial period with your pillow, backed by a five-year warranty for peace of mind.
Resources for Support:
Visit our Use & Care page for troubleshooting tips, illustrations, and demonstration videos. We're here to help you every step of the way.
If you encounter issues, contact us. We can help with adjustments, suggest different fill types or accessory pieces to address your concerns. Give your pillow time to adjust – we recommend at least 2-3 weeks. Personal circumstances, specific conditions, or extended use of certain postures may require an extended adaptation period. If you need more time to adjust to your pillow, please don't hesitate to contact us directly, and we'll customize your solutions and trial period.
We can accommodate size or fill-type exchanges, even if they're not listed on our website. Enjoy complimentary shipping for exchanges in the US and Canada. No exchanges on sale/discount or custom products.
If you decide to return your pillow, ensure it's clean and undamaged. A return shipping & handling fee will be applied and deducted from the refund amount. Sale/discount or custom pillows are not eligible for returns or exchanges. Once we confirm eligibility, we'll provide a return label. Upon inspection, you'll receive a refund minus applicable fees.
Important Note for International Customers:
International orders may incur import fees and duties, which are the customer's responsibility. In some cases, depending on the shipping services available abroad, a return label may not be able to be created and it will be the customer's responsibility to choose their preferred method of shipping to return. In this case, no return shipping fee will be applied.