Política de reembolso
Exchange & Return Policy
45-Day Trial Period & 5-Year Warranty:
Indulge in the transformative journey with our generous 45-day trial period extension. Take advantage of an extra two weeks beyond the standard month to meticulously tailor adjustments and customizations for your optimal sleep experience. Should you require alternative fills, pillow toppers, or inserts, don't hesitate to reach out. Relax knowing that our comprehensive five-year warranty guarantees your peace of mind and confidence in your investment.
*For details on international orders, sale items, gift cards, and exceptions for custom items, please refer below.
Resources for Support:
Visit our Use & Care page for troubleshooting tips, illustrations, and demonstration videos. Contact us to learn more about our collection specifically designed for individuals with special needs, focusing on Sensory Sensitivity Solutions. We're continuously innovating to provide solutions that address our customers' unique challenges.
Personalized Assistance:
If you encounter issues, contact us. We can help with adjustments, suggest different fill types or accessory pieces to address your concerns. Give your pillow time to adjust – we recommend at least 2-3 weeks. Personal circumstances, specific conditions, or extended use of certain postures may require an extended adaptation period. If you need more time to adjust to your pillow, please don't hesitate to contact us directly, and we'll customize your solutions and trial period.
Exchanges:
We can accommodate size or fill-type exchanges, even if they're not listed on our website. Enjoy complimentary shipping for exchanges in the US. No exchanges on sale/discount or custom products. While we're already offering refurbished items below cost, it's not feasible to re-refurbish them a second time and pay to reship. Nevertheless, we're dedicated to assisting you with customization. Should you require a different fill type, don't hesitate to reach out – We can send you stuffing for you to tailor any of the nine adjustable compartments.
Return Process:
Due to the incredible adjustability of our pillows and the variety of fill types available, returns are rarely needed. However, as a small business, shipping and credit card processing fees do impact us. If you do decide to return your pillow, please ensure it is unstained, undamaged, and includes the pillowcase. A 15% shipping and handling fee will be deducted from your refund. Please note that sale items, custom products, and gift cards are not eligible for returns or exchanges. Returns are eligible for non-sale items purchased with a discount code.
We often donate our pillows to veterans and others in need, so we require the return of all accessories as well. If you prefer to keep the pillowcase or any promotional items, we can deduct their cost from your credit. Once we confirm eligibility, we’ll provide a return label. After inspection, we’ll issue a refund minus any applicable fees.
Important Note for International Customers:
International orders may incur import fees and duties, which are the customer's responsibility. In some cases, depending on the shipping services available abroad, a return label may not be able to be created and it will be the customer's responsibility to choose their preferred method of shipping to return. In this case, no return shipping fee will be applied.