Pillow is too firm
-Make sure you follow the fluffing instructions.
-Only use a gusseted pillowcase like a Noble Pillowcase to avoid compression.
-Follow the pillowcase washing/drying instructions; if it shrinks, it will compress and make the pillow stiff.
-Try removing the filling from stiff areas.
-If you received softer fill types like memory foam, try switching out or mixing.
-If you need an even softer fill, don't hesitate to contact us.
Pillow is too soft
-One or more sections may be replaced with firmer stuffing.
-If you are still in your 30 day trial period, you can exchange your pillow for a new pillow with a different fill type.
-You can fluff the pillow less often
Want to feel more neck support
-Be sure to follow directions for your sleeping style on pages 3,4 or 5 first.
-Contact us for a free neck support booster for additional targeted neck support.
-When pulling the neck support into position, be sure to include the base support (section 4); you may need to pull from underneath the bottom of the pillow.
-If you need a firmer fill type please let us know; one or more sections may be replaced with different stuffing.
-In some cases, the pillow may be rotated or flipped over. The pillowcase can be put on to line up with the new orientation. (pillowcase may be repositioned for new orientation).
I can't get used to the natural fibers/clumpy
-A bamboo pillow-topper smooths out the texture. Reversible to choose a preference of a thicker or thinner side.
-Switch the stuffing out with CertiPur-US certified memory foam or other soft fill.
I don't have a neutral posture like in Figure 1
-You may need more time transitioning. One handful at a time spread out over a tolerable time frame. Don't force "perfect posture" too quickly.
-Certain situations like GERDS or surgery may require different elevation; consult your health specialist.
My pillow stopped working/feeling good
-Be sure you perform maintenance and frequent fluffing, especially if it feels flat.
-Reassess. Maybe you changed, especially after travel, prolonged sitting, or positive postural improvements.
-You may need Pillow-care
(learn more on our website). Many specialists recommend replacing your pillow every 6-12 months. Everyone is different; some variables include hygiene, toxin exposure, and environment. With pillow-care
or self/home re-stuffing, there is no need for a new pillow.
-Check to see if the head is tilted too far back or forward (too much cervical flexion or extension)
Start by adjusting section 1 and then 6 if needed.
*Snoring and certain types of sleep apnea can also be caused by alcohol, overeating, or eating too close to bedtime.
Side sleeper only, and the pillow doesn't seem set right
Make sure you follow the directions to convert the pillow for your sleeping style on page 5. The pillow comes set to a combination style by default. Add fill to section 8 of the core to remove the recessed area.
The fill moves around
The zoned construction keeps the right amount of structure in the correct places. Fill movement within the sections allows for necessary contouring; some fill shifting is normal and beneficial.
A bamboo pillow-topper or silk pillowcase
adds additional thermoregulation.
The pillowcase doesn't fit
Follow the care instructions to avoid shrinkage unless you intend to keep your pillow loft low and you feel your case is baggy; in this instance, you may shrink to fit.
You can purchase extra cases anytime. -Pillowcases/Toppers