Refund policy

Noble Pillow Exchange and Return Policy

IMPORTANT NOTICE

Due to the incredible adjustability of our pillows and the variety of fill types available, exchanges and returns are rarely needed. If you do need to make an exchange or return, please read the details below. Your portal access is located at the bottom of this page.

1. Return Portal Access

All exchanges and returns must be submitted through the RETURN PORTAL on the Noble Pillow website, found at the bottom of any page. Please do not submit exchange or return requests through the Shop app, Shop Pay, or any third party applications.

2. Our Commitment to Your Comfort

At Noble Pillow, your well-being is our top priority. Whether you need a different fit, fill type, accessory, or just some guidance, we're here to help. Most pillow issues can be resolved by consulting the Pillow Manual, focusing on the Troubleshooting section, and watching the three videos on the Use & Care web page. These resources will guide you through the necessary adjustments to customize your pillow's feel and comfort.

If you've made adjustments and still need help, please contact us. Rooted in health and wellness, we're dedicated to providing personalized support. Reach out directly to us at support@noblepillow.com. We're always here to ensure you have the best experience possible.

3. 45-Day Trial Period and 5-Year Warranty

Indulge in the transformative journey with our generous 45-day trial period. Take advantage of the extra time to tailor adjustments and customizations for your optimal sleep experience. Should you require alternative fills, pillow toppers, or inserts, don’t hesitate to reach out. Relax knowing that our comprehensive five-year warranty provides added peace of mind and confidence in your investment.

Some products are excluded from our trial period and return policy. Please review the full policy below for details and eligibility.

4. Physical Product Exchange Policy

4.1 Eligible Exchanges

We can accommodate size or fill-type exchanges, even if they're not listed on our website. Enjoy complimentary shipping for exchanges in the contiguous U.S.

4.2 Items Not Eligible for Return or Exchange

A few items are not eligible for return or exchange, including:

Services
Digital products
Sale items
Maternity pillows
Travel pillows
Custom products
Gift cards

Please note: Non-sale items purchased with a discount code are still eligible under our regular return policy.

Even when an item isn’t eligible for return or exchange, we’re happy to help with comfort and customization whenever possible. If you need a different fill type or help adjusting your pillow, please reach out.

4.3 Exchange Process

All exchanges must be submitted through the return portal on the Noble Pillow website.

5. Physical Product Return Policy

5.1 Return Requirements

All returns must be submitted through the return portal on the Noble Pillow website and cannot be requested or processed through the Shop app or any other third party applications. As a small business, shipping and credit card processing fees do impact us.

If you decide to return your pillow, please ensure:

The pillow is unstained
The pillow is undamaged
The pillowcase is included

5.2 Return Fees

A 15% shipping and handling fee will be deducted from your refund.

5.3 Accessories and Additional Items

We require the return of all accessories so that we may responsibly reuse or donate them. If you prefer to keep the pillowcase or any promotional items, the cost of those items will be deducted from your refund. Any items kept, including pillowcases or accessories, will be deducted from the final refund amount.

5.4 Return Process

Once we confirm eligibility, we will provide a return label. After inspection, we will issue the refund minus any applicable fees.

6. Digital Products Policy

6.1 Digital Products Defined

Certain products offered by Noble Pillow, LLC may include digital content, such as downloadable guides, educational materials, video content, courses, PDFs, or other electronically delivered materials ("Digital Products").

Digital Products are licensed, not sold, and are subject to the Digital Products terms outlined in our Terms of Service.

6.2 Final Sale Policy

All sales of Digital Products are final. Due to the immediate access and downloadable nature of Digital Products, once a Digital Product has been purchased and access has been granted or the file has been delivered, we do not offer refunds, exchanges, credits, or cancellations.

6.3 No Refunds Policy Applies Regardless Of

This policy applies regardless of:

Failure to download or access the content
Lack of technical knowledge
Change of mind
Misunderstanding of product scope
Perceived lack of results
Inability to use the content

By completing the purchase of a Digital Product, you acknowledge and agree to this final sale policy.

6.4 Technical Support

If you experience technical difficulty accessing your Digital Product, please contact us at support@noblepillow.com and we will make reasonable efforts to assist with access.

6.5 Separation from Physical Products

This Digital Products policy is separate from and does not apply to physical products eligible under our 45-day trial.

7. International Orders

Important Note for International Customers: International orders may incur import fees and duties, which are the customer's responsibility.

In some cases, depending on the shipping services available abroad, a return label may not be able to be created and it will be the customer's responsibility to choose their preferred method of shipping to return. In this case, no return shipping fee will be applied.

8. Resources and Support

8.1 Self-Help Resources

Visit our Use & Care page for troubleshooting tips, illustrations, and demonstration videos.

Contact us to learn more about our collection specifically designed for individuals with special needs, focusing on Sensory Sensitivity Solutions. We're continuously innovating to provide solutions that address our customers' unique challenges.

8.2 Personalized Assistance

If you encounter issues, contact us. We can help with adjustments, suggest different fill types or accessory pieces to address your concerns.

Give your pillow time to adjust—we recommend at least 2-3 weeks. Personal circumstances, specific conditions, or extended use of certain postures may require an extended adaptation period. If you need more time to adjust to your pillow, please don't hesitate to contact us directly, and we'll customize your solutions and trial period.

9. Initiate an Exchange or Return

CLICK HERE TO INITIATE AN EXCHANGE/RETURN

Questions?